Frequently Asked Questions
We always offer free shipping across India. No minimum is required.
Product arrival times can vary with stock availability and product itself, but we expect to deliver your product within 4-12 days for Bangalore & 7-21 days for rest of India.
When your order arrives, you can expect multiple boxes left on your doorstep depending on the number of seats you have. Every seat, pair of arms, and ottoman comes in its own box. Our boxes have handles for convenient moving. Our assembly is tool-free and everything you need is inside the boxes.
To make changes to your shipping address after ordering, make sure to contact our Customer Happiness Team before it is shipped. We cannot guarantee that changes will be accepted, but please contact our Customer Happiness Team at 18008330046 or write us at email@example.com and we will do our best to accommodate you.
For Bangalore orders, yes you can. Contact our customer support for the same.
For other locations, though we cannot schedule your delivery on a specific date, we can delay your order until you are ready for it to arrive. Please contact our Customer Happiness Team at and we will do our best to accommodate you.
Yes, all the Pelican prodcuts are lift ans stairway friendly.
Pelican have a fixed discount between 7-10% which is the maximum discount company offers. There are no other discounts.
These introductory discounts will be taken away in due time as we are a transparent brand, and would like to offer one cleat price with associated costs to all customers.
Returns & Refunds
Product would be eligible for return or replacement only for 15 days from the date of delivery. Choosing the right sofa/table can be tricky, which is why we offer a 15-day risk-free trial. We want you to be confident in your decision, so use these 15 days to sit and nap on it, binge watch all your favourites, or read into the morning. If for whatever reason, the product doesn’t fit your needs, we will take it back for free. Simply keep all the boxes it shipped in.
Returns are free if they are initiated within your 15-day risk-free trial, and are done in the original packaging your order came in. The boxes our furniture items are shipped in are specially designed for ease of shipping and the safety of our products in transit. This is why we require said items to be returned in their original packaging. If either or both conditions are not met, a return may be refused, or a return fee will be applied.
Note: The return fee is 15% of the value of your order or higher depending on the product condition and would be evaluated on case to case basis. Should you need to have return boxes sent to you, or have any questions about the return fees, please contact our customer care.
If a Pelican product is not right for you, you can contact us directly call us at 18008330046 or write us at firstname.lastname@example.org with your order number and reason for the return. Our Customer Happiness team will send you a return label with instructions on how to proceed. For more information, visit our Returns page.
Once we receive the product, our Quality Assurance Team will inspect it to ensure there is no customer-caused damages or modifications. From then, please allow 3-7 business days for the refund to be processed.
For returns, customers need to print the shipping labels that are required for our logistics partner. This is mandatory as our products are shipped in multiple boxes, and logistics partners are not able to distinguish between separate boxes without these labels. Since these labels are generated after a return initiation, customers need to print them.
Yes! We offer a 3-year limited warranty on all of our products.
Our warranty covers all defective parts not related to consumer-caused damage or modifications. Please note that we will send you the defective parts only: the warranty is not an exchange of the whole product.
While all our products come with a 3-year limited warranty, note that certain actions can void the warranty coverage. The warranty will be considered void if any of the following conditions are met:
- Consumer-Caused Damage: If the module is damaged due to consumer-caused accidents, mishandling, improper assembly, misuse, neglect, or using the modules in unintended ways, such as not securing the seat module with the arms provided, the warranty coverage will be void. Please follow the provided assembly instructions and care guidelines to maintain warranty eligibility.
- Modifications: Any modifications or alterations made to the module, including but not limited to structural changes, upholstery modifications, or the use of non-Pelican parts, will void the warranty.
Products - Sofas
Pelican delivers much better quality at comparable prices. Our innovative business model allows us to ship our products in standardised boxes at a much lower rate than traditional industry costs. We don’t rely on third-party distributors, brokers or anyone else in the supply chain.
All of our sofas have has loose bottom and back cushions, which increases cost, but for a sofa to function properly and to have long life we believe this is necessary.
We use powder coated steel frames, which are going to last a lifetime. Steel frames are usually offered in luxury sofas.
Lastly, replaceable parts: we are offering this to our customers to increase the lifetime of the sofas through replacement fabrics and other parts over the life of sofas. we will continue launching new fabrics so that our customers would be able to change their sofa feel and touch as their life evolves.
To know the dimensions of a product, simply visit the product’s page and find them in the “Dimensions” section.
Pelican sofas uses 32 high density foams, with a focus on Indention Load Deflection (ILD) - to get the correct firmness.
This foam is one of the highest quality in India and should last 7-10 years of usage.
Yes, for Pelican Node Sofa only. It comes with separate modules that can be attached to the existing sofa seamlessly. If you want extra seats following your purchase, contact us at 18008330046 or write us at email@example.com we will be happy to set you up.
For Palo & Lore sofas you cannot add new seats.
Pelican Palo & Lore sofa covers are removable, replaceable and dry-cleanable (except tufted sofas).
Note: Palo tufted sofa doesn't include removable fabrics option.
Pelican products are designed in India, and are completely manufactured in India only.
Pelican furniture is designed to be simple and adaptable with convenient modularity. We offer some parts in different finishes and styles, and fabrics in different materials. Pelican products can't be customized beyond what is offered on the various product pages.
On scale of 1-10 from soft to firm, we rate our sofas as follows:
Palo sofa: 6 (medium firm)
Palo tufted sofa: 5 ( soft medium firm)
Lore sofa: 6 (medium firm)
Node sofa: 4 ( light firm)
For a detailed list of materials used in each collection, visit the “Materials” section of products.
Products - Tables
We are build one of the sturdiest tables in the market, period! Though our tables can hold much higher weight, we recommend following:
Side Table: Approx. 80kg
Desk: Approx. 150kg
Dining Table: Approx. 150kg
Round Table: Approx. 150kg
Yes, of course! Please reach out to firstname.lastname@example.org and we will be sure to take care of it right away.
Yes, absolutely! Please reach out to email@example.com and we will be sure to take care of it right away
We hesitate to recommend leaving your Pelican products outside permanently. While the steel is powder-coated and corrosion-resistant, prolonged exposure to the elements can cause corrosion and some cosmetic wear & tear on the Pelican products.
All of our assembly guides can be found in our assembly guide section of products. We will also send a soft copy to you when we deliver the product. Also find the assembly guides here as well:
Node Sofa: Assembly Instructions Node PDF
Palo & Lore Sofa: Assembly Instructions Palo(PDF)
Palo & Lore L-shaped sectionals: Palo &Lore Assembly L-shaped Instructions (PDF)
Tables Assembly Instruction: Tables Assembly Instructions
The overall assembly time depends on the number of seats that you have, and takes about 5 to 10 minutes per seat and 10 minutes for tables.
No, all tools and hardware will be included in your boxes.
While it is possible to do it alone, we suggest you assemble your Pelican with someone: it’s easier, faster, and much more fun. A solo assembly may require some heavier lifting.
We always offer our best pricing thanks to our direct-to-consumer business model, low inventory model and own manufacturing. We do offer 5-7% off during holidays, watch out for them.
We're excited to announce our collaboration with Razorpay, which allows us to offer you a No Cost EMI option for 3 and 6 months through major banks. What this means for you is that during these specified periods, you won't have to pay any additional interest or fees.
Additionally, we've partnered with Snapmint to provide another No Cost EMI option that doesn't require the use of a credit or debit card. If you choose the 3-month plan with Snapmint, you also won't have to worry about paying any interest or extra fees.
These partnerships are designed to make your purchasing experience as flexible and cost-effective as possible.
Certainly, Pelican is committed to providing a range of services for all our products, whatever your needs may be. For services not covered under warranty, a charge will apply. Our customer care team will provide you with the specific cost before beginning any work.
Certainly, Pelican does assess a nominal fee for various services, including fabric replacement, assembly and disassembly, as well as part replacement. To receive an accurate price quote, please reach out to our customer support team.