It's our mission to make the best things. Not good, not great, but literally the best products in their respective categories. It is also our mission to not create any unnecessary waste. That is why Pelican products come with a no-hassle, no-rhetoric 5 Year warranty on our table and sofa system. When you spend your hard-earned money on our gear, you can do so knowing it will remain fully-functional and defect-free. You can also rest assured that we will do everything in our power to keep your product in use and out of a landfill.
Our 5 Year Warranty covers:
- Manufacturing defects
- Failures or breakages that render part or all of your product to become non-functional
Our 5 Year Warranty does not cover:
Pelican Essentials does not cover:
- CHANGES IN SURFACE FINISHES DUE TO AGING OR EXPOSURE TO LIGHT.
- NATURAL VARIATIONS OF WOOD GRAIN OR FIGURE OR THE PRESENCE OF CHARACTER MARKS.
- NATURAL VARIATIONS OF POWDER COATING ON THE TABLE LEGS.
- NORMAL WEAR AND TEAR (INCLUDING, BUT NOT LIMITED TO, EVERYDAY WEAR AND TEAR OF TABLE SURFACE).
- DAMAGE FROM ANY OF THE FOLLOWING:
- SHARP OBJECTS OR IMPRINTING FROM WRITING INSTRUMENTS;
- PROLONGED EXPOSURE TO MOISTURE OR DIRECT SUNLIGHT;
- MODIFICATIONS, ALTERATIONS, TAMPERING, OR IMPROPER MAINTENANCE OR REPAIRS;
- ACTS OF GOD, INCLUDING BUT NOT LIMITED TO FIRE, LIGHTNING, FLOOD, TORNADO, EARTHQUAKE, OR HURRICANE; OR
- ANY ACTIONS OR USES PERFORMED OUTSIDE OF THOSE RECOMMENDED OR SPECIFIED ON OUR SITE.
To submit a warranty claim, email us at email@example.com with order number explaining the situation.
5-YEAR PELICAN ESSENTIALS TABLE SYSTEM & SOFA SYSTEM LIMITED WARRANTY PROMISE
We design our products to be serviceable — meaning that as a system of parts, our products are designed with the intention of easily changing out a defective part rather than having to replace the entire product.
If any part of your Pelican product* becomes non-functioning or defective, we will repair or replace it with a fully-functioning item in the same or better condition.
Note the "non-functioning or defective" part. This means that the warranty does not cover cosmetic wear that does not affect the safety or function of your product. In our opinion, a little scratch or knick here and there is nothing more than bragging rights that you've been having some fun with your furniture. But if something breaks due to manufacturer defect or during normal use, don’t worry one bit. We’re behind you all the way.
Also note the "same or better condition" part. We're serious about keeping our products in use and out of the ground. When we can, we issue warranty replacements from our stock of open-box, gently used, or refurbished items. All warranty replacements are quality-checked and certified to be clean and fully-functioning, and come with the same lifetime guarantee as your original purchase.
*Standard warranty does not apply to paint, apparel and finishing. We guarantee apparel, coating, and finishing against manufacturing defects, but it is not guaranteed for a lifetime of use.
Lifetime is defined us the lifetime of the product and could be different for different Pelican products
To be eligible for the Pelican Essentials Table & Sofa System Limited Warranty:
- YOU MUST BE THE ORIGINAL PURCHASER AND HAVE A VALID PROOF OF PURCHASE. THE FLOYD TABLE SYSTEM LIMITED WARRANTY IS NOT TRANSFERABLE TO SUBSEQUENT PURCHASERS.
- YOU MUST HAVE PURCHASED THE TABLE, ROUND TABLE, COFFEE TABLE, SIDE TABLE, OR DESK DIRECTLY FROM PELICANESSENTIALS.COM AND BE LOCATED IN INDIA
- WE MUST RECEIVE YOUR WRITTEN WARRANTY REQUEST AS SET FORTH ABOVE WITHIN 5 YEARS FROM THE DATE OF PURCHASE.
- THE TABLE, ROUND TABLE, COFFEE TABLE, SIDE TABLE, OR DESK MUST HAVE BEEN INSTALLED AND USED ONLY IN ACCORDANCE WITH THE SPECIFICATIONS PROVIDED WITH THE TABLE, ROUND TABLE, COFFEE TABLE, SIDE TABLE, OR DESK, OR ON OUR WEBSITE (INCLUDING THOSE RECOMMENDATIONS AND GUIDELINES SPECIFIED ON THE FAQ PAGE).
- THE TABLE, ROUND TABLE, COFFEE TABLE, SIDE TABLE, OR DESK MUST HAVE BEEN USED ONLY UNDER TYPICAL CONDITIONS AND MUST NEVER HAVE BEEN SUBJECTED TO ABUSE, ACCIDENTAL DAMAGE, OR OTHER ABNORMAL USAGE, INCLUDING BUT NOT LIMITED TO CUTS, TEARS, BURNS, STAINS, SOILING, LIQUID DAMAGE, OR IMPROPER INSTALLATION.
Items listed in our furniture category are guaranteed against defects, but are excluded from our standard lifetime warranty...see the footnote above. Also, as described above, our warranty does not cover cosmetic wear, scratches, blemishes, stains, etc. Our warranty primarily covers defects or failures that affect the core functionality of our products.
Aside from that, we're not going to nickel-and-dime you out of a warranty with a bunch of silly exceptions. We've built our reputation on building high-quality movable furniture and offering the best customer service out there, and we’re going to keep up our end of that bargain. We kindly ask our customers to keep up their end, too. Please don’t interpret our warranty as a license to misuse, neglect, or intentionally destroy your Pelican product. We reserve the right to not replace a backpack that you hammered on everyday, a table used left outside completely neglected for months, furniture used for purposes that they are not meant for, and so on. We also reserve the right to change this policy in the future.